Refund policy
Refunds, Returns & Exchanges Policy
Last updated: July 2026
At Millsy & Kin, many of our products are made to order. This means each item is produced specifically for you once an order is placed.
We encourage customers to carefully review product descriptions, sizing information and order details before purchasing. If you have any questions before ordering, please contact us and we'll be happy to help.
Print-On-Demand Products
As our print-on-demand products are made specifically for each order, we do not accept returns or exchanges for:
- Incorrect size selected
- Change of mind
- Ordering multiple sizes with the intention of returning unwanted items
- Preference-based concerns such as not liking the design, colour or fit after delivery
Please refer to the sizing information provided on each product page before placing your order.
If you are unsure which size to order, please contact us before purchasing and we will do our best to advise.
Millsy & Kin does not operate a "try before you buy" service, and requests to return unwanted items from multiple-size orders may be declined.
Customers should not purchase multiple sizes of the same item with the intention of returning unwanted sizes after delivery.
Stocked & Self-Fulfilled Products
Some products sold by Millsy & Kin are stocked and shipped directly by us.
For these items, returns and exchanges may be accepted subject to the item being:
- Unworn
- Unwashed
- In its original condition
- Returned within 21 days of delivery
If you wish to request a return or exchange for a stocked item, please contact us at support@millsyandkin.com with your order number and details of your request.
We review all requests individually and reserve the right to decline returns that do not meet the conditions above.
Damaged, Faulty or Incorrect Items
If your item arrives:
- Damaged during transit
- Defective or faulty
- Misprinted
- Incorrect compared to what you ordered
please contact us within 14 days of delivery.
To help us investigate and resolve the issue quickly, please include:
- Your order number
- A brief description of the problem
- Clear photographs showing the issue
- Photographs of the packaging where relevant
Once we have reviewed the information provided, we will arrange an appropriate resolution, which may include a replacement, refund or store credit.
We may be unable to process claims where sufficient evidence of the issue is not provided.
Orders Not Received
Most orders arrive within the estimated delivery times shown at checkout, but occasional delays can occur due to factors outside our control, including courier delays, customs processing or periods of high demand.
If your order has not arrived:
- Check the tracking information provided with your dispatch confirmation.
- Check with household members, neighbours or your local delivery office where appropriate.
- If you still cannot locate your order, contact us at support@millsyandkin.com and we will investigate.
Where an order is confirmed as lost in transit, we will work with the relevant carrier and arrange an appropriate resolution.
Contact Us
If you have any questions about your order, please contact us at:
Please include your order number wherever possible so we can help you more quickly.
General Information
All prices shown on our website include VAT where applicable.
This policy should be read alongside our Shipping Policy and Terms of Service.
Millsy & Kin reserves the right to update this policy from time to time. Any changes will be published on this page.