We always want you to love your order, and we're confident you will.
Some of our products are made to order, meaning they don't exist until you ask us to create them. Because of this, we're unable to offer returns or exchanges for incorrect sizes, change of mind, or items ordered in error.
To help you choose the right fit, we provide detailed sizing guides throughout our store and are always happy to answer sizing questions before you order. As a small independent business, we're unable to operate like a traditional High Street retailer and cannot support customers ordering multiple sizes with the intention of returning some of them.
Some items, including products from our Officially Licensed collections, are stocked at Millsy & Kin HQ. If you have a question about returning one of these items, please get in touch and we'll do our best to help.
🛠️ If Something Isn't Right
If your order arrives damaged, faulty, or not as described, please contact us within 14 days of delivery and we'll work with you to put things right.
Simply email support@millsyandkin.com with your order number and, where possible, a photograph of the issue.
We're a small team and we genuinely care about every order that leaves Millsy & Kin. When you order from us, we treat you — The Kin — like friends, not customers. While we can't promise a solution to every situation, we will always do our best to be fair, reasonable and helpful.
For more details, check our Refund Policy.